Frequently Asked Questions

We offer delivery in France, Europe, and internationally. Delivery times and costs vary depending on the destination and are indicated during the order process.

Orders are prepared within 1 to 3 business days after payment validation.

Estimated delivery times after shipping:

• France: 2 to 4 business days
  
• Europe: 2 to 8 business days
  
• International: 8 to 10 business days

Custom-made or personalized items cannot be returned or exchanged.

For other products, you have 14 days after receipt to make a return, provided the item is unused and in its original packaging.

A shipping confirmation is sent as soon as the order is handed over to the carrier.

If your package arrives damaged, please take photos and contact us as soon as possible so that we can offer you a solution.

All Maison Mona pieces are designed and handcrafted in France, in our workshop in Brittany, with particular attention to materials and finishes.

We offer creations in limited or unique editions, depending on the fabrics selected and the inspiration of the moment.

Each piece thus has a unique character.

We personally select each fabric, mainly from Europe, from renowned publishers or specialized houses, to guarantee quality, durability, and elegance.

Our cushions are available in two sizes:

• 50 × 50 cm
  
• 40 × 60 cm
  

The outdoor cushions are available in 50 × 50 cm.

Our pieces are made from delicate materials.

Dry cleaning is recommended to preserve the quality of the fabric and finishes.

Some models are designed for outdoor use, such as outdoor cushions.

This information is specified on each product page.

Colors may vary slightly depending on the light, the dye lot of the fabric, or the screens used to view the site.

We collaborate with interior designers, decorators, and boutiques. Bespoke projects can be developed according to your needs.

Yes, some creations can be custom-made (curtains, cushions, bed throws). Don't hesitate to contact us to discuss your project.

Deadlines vary depending on the project. For a custom creation, it generally takes between 2 and 4 weeks.

Payment is secure and can be made via the solutions offered when ordering (credit card and other available methods).