Shipping Policy

 

Maison Mona pays particular attention to the preparation and shipping of each order to ensure delivery under the best conditions.

Order Preparation

Orders are generally prepared and shipped within 1 to 3 business days after payment validation.

A shipping confirmation email may be sent when the order is handed over to the carrier.

Delivery Zones

Maison Mona offers delivery to:

  • Metropolitan France

  • European Union

  • Certain international destinations

Available countries are displayed at the time of order validation.

Estimated Delivery Times

Delivery times vary depending on the destination:

Metropolitan France
2 to 4 business days after dispatch.

European Union
2 to 8 business days after dispatch.

International
8 to 10 business days after dispatch.

These times are indicative and may vary depending on the carrier.

Shipping Costs

Shipping costs are calculated based on:

  • the weight of the order

  • the destination

The exact amount of shipping costs is displayed before order validation.

Delivery Address

The customer is responsible for the accuracy of the information provided when placing the order.

Maison Mona cannot be held responsible for any delay or inability to deliver resulting from an incorrect or incomplete address.

Lost or Damaged Package

If a package arrives damaged or appears to have been opened during transit, the customer is invited to:

  • check the condition of the package upon receipt

  • take photos of the package and product

  • contact Maison Mona as soon as possible

A solution may be offered after analyzing the situation.

Delays Beyond Our Control

Maison Mona cannot be held responsible for delivery delays caused by the carrier, customs services, or any exceptional circumstances.